Frequently Asked Questions
Find answers to common questions about AI Business Score
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General Questions
What is AI Business Score?
A platform that measures and improves how visible your business is to AI systems like ChatGPT, Google Gemini, and Claude—the tools millions use to find recommendations.
Who is this for?
Any business that relies on discoverability: restaurants, retail, services, healthcare, professional services, and more.
How is this different from SEO?
SEO focuses on ranking in search engines (Google, Bing). AI visibility focuses on being recommended by AI assistants. The strategies overlap but aren't identical.
Do I need a website?
No! 75% of local businesses we analyze don't have websites. AI systems rely on Google Business Profiles, reviews, and directory listings too.
Is the free snapshot really free?
Yes. No credit card required. You'll get an instant visibility score and report preview. To unlock the full report, you'll need to upgrade.
Technical Questions
How accurate are your scores?
Our ML model has 93% accuracy, validated by real AI testing. Scores are updated in real-time based on the latest data.
How often should I re-test my business?
Free snapshots: Whenever you make significant changes. Full reports: Monthly for active optimization, quarterly for maintenance. Subscribers: Unlimited testing included.
What AI platforms do you test?
OpenAI ChatGPT (GPT-4), Google Gemini, Anthropic Claude, Perplexity AI. More platforms added regularly.
Can I see the actual AI responses?
Yes, in the full report. We show you transcripts of what AI systems said about your business.
What if AI doesn't recommend businesses in my industry?
Some industries (e.g., medical, legal) have ethical restrictions. We'll tell you if that's the case and focus on brand awareness instead of direct recommendations.
How do you collect data about my business?
We use publicly available sources: Google Places API, your website (if you have one), SEO data providers (backlinks, domain authority), and business directories (Yelp, Bing, etc.).
Do you manipulate AI systems to boost my score?
No. We measure and report what AI systems do—we don't manipulate them. Our recommendations focus on legitimate optimizations.
Billing & Subscriptions
How much does it cost?
Free Snapshot: $0 (instant visibility score, preview report). Full Report (One-Time): $19 (complete analysis, all categories, recommendations). Monthly Subscription: $49/month (unlimited reports, monthly tracking, priority support). Enterprise: Custom (multi-location, white-label, API access, dedicated support).
Can I cancel my subscription anytime?
Yes. Cancel anytime from your account settings. You'll keep access until the end of your billing period.
Do you offer refunds?
Yes. If you're not satisfied with your full report, we offer a 100% money-back guarantee within 7 days.
What payment methods do you accept?
Credit/debit cards (Visa, Mastercard, Amex, Discover), PayPal, Google Pay, and Apple Pay.
Is my payment information secure?
Yes. We use Stripe and PayPal for payment processing. We never store your full credit card details on our servers.
Can I get a discount for multiple locations?
Yes! Contact sales for volume pricing.
Privacy & Security
What data do you collect?
Only publicly available data about your business: Business name, address, phone, website content, reviews and ratings, directory listings, and backlink profile. We never access: Customer data, financial information, private communications, or proprietary business information.
Do you sell my data?
Never. Your data is yours. We don't sell, rent, or share it with third parties (except payment processors and AI testing platforms—required for the service).
Is my information encrypted?
Yes. All data is encrypted in transit (TLS 1.3) and at rest (AES-256). We're compliant with GDPR, CCPA, and SOC 2.
Can I delete my account?
Yes. You can delete your account anytime. All your data will be permanently removed within 30 days.
Do you comply with GDPR/CCPA?
Yes. We're fully compliant with GDPR (Europe) and CCPA (California).
Using the Platform
How long does it take to generate a report?
Free snapshot: ~30 seconds. Full report: 2-3 minutes.
Can I generate reports for multiple businesses?
Yes. Add as many businesses as you want. Each business gets its own snapshot. Full reports require payment per business (or subscription for unlimited).
Can I run reports for my competitors?
Technically yes, but we recommend focusing on your own business. Understanding your visibility is more actionable than monitoring competitors.
Can I share my report?
Yes. Full reports include a shareable link. You control who can view it (private or public).
Can I export my report as a PDF?
Yes. Full reports can be exported as PDFs for presentations or client reports (great for agencies).
Can I track changes over time?
Yes. Subscribers get monthly reports automatically. You can compare scores month-over-month to track progress.
What if my score is really low?
Don't panic. Even businesses with low scores (20-40) can improve to 70+ with consistent effort. Start with our Quick Wins Guide.
What if my business information is wrong?
You can edit your business details anytime. If data from third-party sources (Google, Yelp) is wrong, we'll show you where to fix it.
Enterprise & Agency
Do you offer white-label reports?
Yes. Enterprise plans include white-label reports with your agency's branding. Contact sales.
Can I integrate AI Business Score into my platform?
Yes. We offer API access for enterprise customers. See API docs.
Do you offer reseller or affiliate programs?
Yes. Agencies and partners can earn revenue by reselling our service. Apply here.
Can I manage multiple client accounts?
Yes. Enterprise plans include a dashboard to manage unlimited client accounts.
Do you provide client reports for agencies?
Yes. Generate professional reports for your clients, track their progress, and demonstrate ROI.